Shipping and Delivery Policy

At Container Chassis Depot, we prioritize the safe and timely delivery of our products, including container chassis, shipping containers, container homes, and offices. This Shipping and Delivery Policy outlines the terms and conditions governing the shipping process for all orders placed with us. Please read the following details to understand our shipping practices and your responsibilities as a customer.

1. Shipping Destinations

We offer shipping services throughout the United States and to select international destinations. If you are interested in placing an international order, please contact us at contact@containerchassisdepot.com to verify shipping availability to your location and receive a customized shipping quote.

2. Shipping Methods and Delivery Times

Given the size and weight of our products, shipping methods and delivery times may vary. Below is an overview of our shipping methods:

• Standard Ground Shipping: Suitable for container chassis and smaller-sized containers. Delivery is typically within 5-10 business days, depending on your location within the USA.
• Flatbed Truck Shipping: For larger items such as full-size shipping containers, container homes, and offices. Delivery usually takes 7-15 business days based on distance from our warehouse.
• International Shipping: Delivery times vary depending on the destination, customs clearance processes, and international shipping regulations. Please contact us directly for estimated delivery times for international orders.

Please note that delivery times are estimates and may be affected by factors beyond our control, such as weather conditions, logistical delays, or customs processes.

3. Order Processing Time

Orders are processed within 1-3 business days after payment is confirmed. During peak seasons or periods of high demand, processing times may be extended by an additional 2-3 business days. If there is a delay in processing your order, we will notify you via email.

4. Shipping Costs

Shipping costs are determined based on the size, weight, and destination of your order, as well as the chosen shipping method. Shipping costs will be calculated and displayed during the checkout process before you complete your purchase. For international orders, additional customs duties, taxes, or fees may apply and are the responsibility of the recipient.

5. Delivery and Unloading Requirements

Due to the size and nature of our products, it is the customer’s responsibility to ensure that there is sufficient space and access for the delivery of large items like shipping containers or container homes. The delivery site should be prepared in advance, and any necessary permits must be obtained. Our delivery team will provide curbside delivery only; additional services such as placement or installation are not included unless otherwise specified.

6. Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery through our website or the carrier's tracking portal. If you do not receive a tracking number within 3 business days of placing your order, please contact us at contact@containerchassisdepot.com for assistance.

7. Shipping Delays and Issues

While we strive for timely deliveries, certain circumstances beyond our control may cause delays. These include, but are not limited to, natural disasters, carrier delays, strikes, or customs clearance issues. We are not liable for delays caused by the shipping carrier or customs processes. If your order is delayed, please reach out to us, and we will do our best to assist you.

8. Damaged or Lost Shipments

If your shipment arrives damaged or is lost in transit, please contact us immediately at contact@containerchassisdepot.com. We will work with the shipping carrier to resolve the issue. For damaged shipments, please retain all packaging materials and document the damage with photographs to expedite the claims process.

9. Change of Delivery Address

If you need to change your delivery address after placing an order, please contact us as soon as possible at contact@containerchassisdepot.com. We will do our best to accommodate your request; however, changes cannot be made if the order has already been shipped.

10. Refused or Unclaimed Shipments

If a shipment is refused upon delivery or returned to us due to an incorrect address provided by the customer, the customer will be responsible for any additional shipping charges incurred. Refunds for returned shipments will be issued minus the original shipping costs and any additional fees.

11. International Shipping and Customs Clearance

For international orders, the recipient is responsible for ensuring that the products comply with local customs regulations. Any customs duties, taxes, or fees are the responsibility of the recipient. Delays caused by customs clearance are beyond our control.

12. Contact Us

If you have any questions or need further information regarding our Shipping and Delivery Policy, please contact us at contact@containerchassisdepot.com. Our team is here to help ensure a smooth shipping experience for you.

Thank you for choosing Container Chassis Depot. We appreciate your business and look forward to serving you!