Warranty Policy
At Container Chassis Depot, we stand behind the quality of our products, including container chassis, shipping containers, container homes, and offices. This Warranty Policy outlines the terms and conditions of our warranty coverage. Please read the following information carefully to understand what is covered, the duration of the warranty, and how to make a warranty claim.
1. Warranty Coverage
We offer a limited warranty on all products purchased from Container Chassis Depot. Our warranty covers defects in materials and workmanship under normal use and service. The coverage includes, but is not limited to:
- Container Chassis: Defects in the structural integrity, welding, and frame components.
- Shipping Containers: Defects in the container’s structure, doors, seals, and locks.
- Container Homes and Offices: Defects in the structural frame, doors, windows, and basic electrical and plumbing installations (if applicable).
2. Warranty Period
The warranty period begins on the date of delivery and covers the following durations:
- Container Chassis: 1-year limited warranty.
- Shipping Containers: 1-year limited warranty.
- Container Homes and Offices: 1-year limited warranty on structure and components.
Certain components and add-ons may have separate warranties provided by their manufacturers. Please refer to the specific manufacturer’s warranty for these items.
3. Conditions and Exclusions
The warranty does not cover:
- Normal wear and tear, cosmetic damage, or surface rust.
- Damage resulting from improper installation, misuse, abuse, negligence, or accidents.
- Modifications or alterations made to the product without prior written approval from Container Chassis Depot.
- Damage caused by natural disasters, acts of God, or any external causes beyond our control.
- Products used in an unintended or unapproved manner.
The warranty is only valid for the original purchaser and is not transferable. Proof of purchase is required for all warranty claims.
4. How to Make a Warranty Claim
To make a warranty claim, please follow these steps:
Contact Us: Email us at contact@containerchassisdepot.com with your order number, a detailed description of the issue, and photos or videos of the defect.
Review and Assessment: Our team will review your claim and may request additional information or arrange for an inspection of the product.
Resolution: If the claim is approved, we will, at our discretion, repair the defective product, provide a replacement, or offer a partial or full refund.
Please note that shipping costs for returning the defective item to us for repair or replacement may be the responsibility of the customer, depending on the situation.
5. Repairs and Replacements
If a repair is necessary and feasible, we may repair the product or component using new or refurbished parts. If a replacement is needed, we will replace the product with a new or equivalent model. Repaired or replaced items are warranted for the remainder of the original warranty period.
6. Limitation of Liability
Our liability is limited to the repair, replacement, or refund of the purchased product. Under no circumstances shall Container Chassis Depot be liable for any indirect, incidental, or consequential damages, including but not limited to, loss of profits, loss of use, or any other damages arising from the use or inability to use our products.
7. Governing Law
This Warranty Policy is governed by the laws of the United States. Any disputes arising from this policy shall be resolved in the courts of the USA.
8. Contact Information
If you have any questions or need assistance with a warranty claim, please contact us at:
Container Chassis Depot
Email: contact@containerchassisdepot.com
Website: https://containerchassisdepot.com/